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Geographe strives to continually provide outstanding service to all of its customers, an attribute that has formed the cornerstone of the company’s success.  From material selection and industrial design, through to automated production efficiencies and metalurgical testing, Geographe provides its customers with expert advice learned across 40 years of manufacturing.  It can supply clients with a wide range of site services or dispatch manufactured goods, 24 hours a day, seven days a week. 

Contact Centre
Geographe employees are equipped with the training, skills and tools to deliver an exceptional experience at every stage of the customer's journey.   The company prides itself on delivering professional customer service to new and existing clients on a day-to-day basis.  It has an excellent, state of the art contact centre; a strong and knowledgeable sales force; technically superior product development team; and FreeCall 1800 service that can be accessed from anywhere within Australia, manned 24/7 by experienced Geographe clients services professionals.

Logistics
Geographe’s nation-wide network of production facilities, warehouses and distribution centres is supported by a highly sophisticated electronic logistics system; well established transport and distribution network; overseas procurement services; and contract logistical and warehouse services.  It is committed to remaining at the forefront of supply-chain management to ensure the fastest and most streamlined experience for customers who deal with Geographe, from end-to-end. 

It employs the best electronic procurement technologies including SAP and Quadram.  They are powerful and flexible tools that provides complete B2B integration enabling Geographe to:

• Engage in the electronic exchange of data with trading partners
• Rapidly and efficiently fulfil customer orders
• Anticipate future customer requirements  and increase its product portfolio
• Construct product catalogues customised to match exact specifications of machinery in an operations fleet list 

This allows purchasing departments to transact with ease and confidence, knowing that by choosing Geographe parts, their selection will always fit the equipment on site.  Geographe’s investment in Quadrem, SAP and other future driven technologies mark its firm commitment to keeping customers ahead in business. 

Shorter Lead Times & Reduced Costs
To Geographe customers, this means continued reductions in lead times; reduced handling costs; and improved on-time delivery.  So whether you require personalised service, or prefer the convenience of transacting via the e-marketplace, Geographe can hold your hand through the entire product development process, or simply provide a fuss-free quote on an existing shelf stocked item.